Are you getting some other sort of error on a library computer or other device (smart phone, etc.)?
Is there another one nearby that you can use (another computer if you are having a problem on the first computer, etc.)? If so, what happens when you try the same thing on that computer or device?
- (If it works on the second machine but not the first, this does not solve the problem - but you can now explain to the librarian that the problem is specific to computer # 123, for example.)
What other programs or applications are you using?
- Some programs or websites use a lot of network bandwidth and/or computer resources.
- You may want to try closing some of those other applications, and then try again.
Have you attempted to reboot the machine and try again?
- Note that some machines perform certain tasks better after they have been shut down and restarted.