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Copy of Staff - Troubleshooting Guide

Staff Troubleshooting Guide


I've created this guide for library staff to use when assisting users with access issues. Please take the time to go through each step on your own - this will build your confidence in troubleshooting. If you have questions about any of the information in this guide, or any suggestions of information to add to this guide, please let me know. 


Important Notes

  • Only current students, faculty, and staff may access our electronic resources. 
  • Users have the best experiences with our electronic resources using Chrome, Firefox, and Safari browsers.
  • Internet Explorer is NOT recommended. Beginning in November 2020, IE could cause compatibility issues with our website. If a user is using IE, they need to move to another browser for the best electronic experience with our website and resources.