If you're accessing this guide after attending a presentation by Olivia Hattan-Edwards, welcome!
This guide is a copy of the private guide our staff use. The goal of sharing this guide is to provide a template and ideas for how you can create something similar for your library. Borrowing information from this guide isn't necessary, but greatly appreciated. Please reach out to Olivia if you have any questions: email@example.com
I've created this guide for library staff to use when assisting users with access issues. Please take the time to go through each step on your own - this will build your confidence in troubleshooting. If you have questions about any of the information in this guide, or any suggestions of information to add to this guide, please let me know.