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Frequently Asked Questions

General Questions

When is the Library open?

Library hours can be found on our homepage.

Who can borrow materials from the Library?

Current JU students, faculty, and staff have borrowing privileges.

How do I borrow and renew materials?

To borrow items from the Library, bring your items to the Circulation Desk and provide your Dolphin 1Card (a.k.a. your student ID). You may renew most items in person, over the phone, or online. (Please be aware that some items are not available for renewal - see our Policies for more information.) To renew online, visit My Account. For more information, please contact us

What do I do if the Library does not have the materials I need?

The Library's Interlibrary Loan (ILL) department can assist you with access to items not owned by the Library. ILL service provides JU students, faculty, and staff with several options for locating and requesting library materials from other institutions.  For more information, see Interlibrary Loan or e-mail the ILL department.

Can I work in the Library?

Open job positings can be found through Student Financial Services. For more information about employment in the Library, please visit our Student Employment guide.

Does the Library take book donations?

Yes. Learn more about our donation policies and how to donate

Library Spaces

Where are the books?

The library’s collections are housed throughout the building. The lower level is home to our government documents, music scores, and part of our main collection. The main level houses our juvenile, periodicals, DVDs, popular reading, and reference collections. The upper level houses the remainder of our main collection. For assistance locating a book, visit the circulation desk on the main level.

Where is the quietest place to study?

The Library's lower level is a designated quiet floor. Students may also check out a study room if they are looking for a quiet place to study.

Can I reserve a study room?

The Library's study rooms are available on a first come, first served basis. Reservations are not available at this time.

Where can I get a tutor? 

JU's Academic Support Center is located on the upper level of the Library. The Library department does not schedule tutoring sessions. For more information about the Academic Support Center, please visit their website.

Technology

How do I print?

Visit the computer lab on the main level of the Library to print. Students must use Dolphin Dollars to pay for prints. 

How do I connect to the campus wireless network?

JU's Information Technology department has instructions on how to connect to the campus wireless network.

I'm having issues access Blackboard. What do I do?

Call Blackboard's 24/7 technical support at 1-844-348-1615

I'm having issues accessing Canvas. What do I do?

Call Canvas's technical support at 1-800-742-1309