Interlibrary loan (ILL) services are available to students, faculty, and staff of Jacksonville University (JU). Requests may be submitted via e-mail, phone, in-person, or online via FirstSearch in the Library’s catalog. When a request arrives, users will receive an e-mail or phone notification. Interlibrary loan requests may be picked up at the Library’s Circulation Desk or delivered electronically (depending on the format of the item).
Loan policies, renewals, and returns
A JU email is required to process ILL requests. Any correspondence with the ILL department or delivery of electronic materials will be sent to your JU email.
Item due dates are determined by the lending institution. Renewal requests should be made no later than a week before the due date. Renewals can be requested in-person, by phone, or by email. Some items are not renewable. Loans are subject to recall.
Return ILL items to the library’s Circulation Desk. You are responsible for materials until they have been returned to the library from which they were borrowed. Interlibrary loan items that are returned late will incur at $1-per-day-late fine. Failure to pay charges or return materials on time may result in suspension of interlibrary loan privileges.
Processing Time and Fees
Requests for physical items (books, music scores, etc.) take a minimum of two weeks to fulfill. Requests for electronic articles and journals take a minimum of seven working days. Delivery times will depend on shipping method and distance. ILL requests are processed Tuesday through Saturday. ILL requests are not processed during University breaks or holidays.
Interlibrary loan services are free whenever possible. If a loan requires any fee, you will be notified of the fee before the request is officially submitted. All fees are paid for by the user. Your account must be in good standing in order to process ILL requests.
Requests made for Swisher Library-owned materials available for circulation and textbooks currently in use will not be borrowed. We cannot request physical materials that have been published within the current year. Certain types of materials - such as dissertations, archive materials, fragile or antique books, and audio/visual media including ebooks – are not circulated by many lending institutions, and are less likely to be fulfilled. Every effort will be made to provide access to materials, but no ILL request is guaranteed to be fulfilled.
To request or renew ILL materials, contact:
Library Assistant II
Interlibrary Loan Department
Last Update: 1/6/17