Interlibrary loan (ILL) services are available to students, faculty, and staff of Jacksonville University (JU). Requests may be submitted via e-mail, phone, in person, or online via FirstSearch in the Library’s catalog. When a request arrives, users will receive an e-mail notification. Interlibrary loan requests may be picked up at the Library’s Circulation Desk or delivered electronically (depending on the format of the item).
Loan policies, renewals, and returns
A JU email is required to process ILL requests. Any correspondence with the ILL department or delivery of electronic materials will be sent to your JU email.
Item due dates are determined by the lending institution. Renewal requests should be made no later than a week before the due date. Renewals can be requested in-person, by phone, or by email. Some items are not renewable. Loans are subject to recall.
Return ILL items to the library’s Circulation Desk. Please note that the user accepts responsibility for materials from the point of pick up until its physical return to library staff. This includes any late fines, processing fees, or replacement costs that may result from lost or late items. Interlibrary loan items that are returned late will incur at $1-per-day-late fine. Failure to pay charges or return materials on time may result in suspension of interlibrary loan privileges.
Processing Time and Fees
Requests for physical items (books, music scores, etc.) take a minimum of two weeks to fulfill. Requests for electronic articles and journals take a minimum of seven working days. Delivery times will depend on shipping method and distance. During the traditional academic year ILL requests are processed Tuesday through Thursday 7:30 am to 4:00 pm, and Friday through Saturday from 9:00 am to 5:00 pm. ILL requests are not processed during University breaks or holidays.
Interlibrary loan services are free whenever possible. If a loan requires any fee, the user will be notified of the fee before the request is officially submitted. All fees are paid for by the user. Library accounts must be in good standing in order to process ILL requests.
Requests made for Swisher Library-owned materials available for circulation and textbooks for current classes will not be submitted. Certain types of materials - such as dissertations, archive materials, fragile or antique books, recent publications, and audio/visual media including eBooks – are not circulated by many lending institutions, and are less likely to be fulfilled. Every effort will be made to provide access to materials, but no ILL request is guaranteed to be fulfilled.
To request or renew ILL materials, contact:
Library Assistant II
Interlibrary Loan Department
Last Update: 9/28/2017