Once your interlibrary loan item has arrived, there are two ways to receive it depending on what kind of item it is.
For physical items, like books, music scores, and DVDs:
Once you have received an email notifying you that your item is available to be picked up, simply come to the Circulation Desk at the front of the library. Let a staff member know you are picking up an ILL item, and what your last name is. The staff member will then hand you your item, and you will be good to go!
Items are held for pick up until the due date found on the book strap and in your online library account.
If you want to know the due date of your item, any special limitations, or who to contact, please see the book strap attached to your item. Please leave this strap on so we can quickly process your request when you return the item, or look up your item in the case of renewal requests.
For electronic items, like copies of articles or book chapters:
Electronic copies are accessed through a secured website called Article Exchange. Your item will be available there for 30 days, or 5 downloads, whichever comes first. When an item is available, you will receive an email with a link to the secured website, a unique password, and information about your request:
Follow the link in the email, and type in the provided password on the Article Exchange webpage. Your item should download to your computer or device automatically.
If you realize you need more time with an item, you can request a renewal via email with the title and due date of the item. All requests must be made at least a week before the due date. Once a renewal has been approved or denied, you will receive an email with your new due date, and your account will be automatically updated. You can keep your item while a renewal is pending, as long as it is before the original due date.
Renewals are at the discretion of the library that loaned us the item, and some lenders do not allow renewals. Lending libraries can also ask for their item back (known as recalling) at any time, although this is rare. These restrictions should be written on the book strap on your item, but if you are unsure please ask!
Returning ILL items is easy!
If it is an electronic copy, you don't need to return it at all. That copy is yours to keep.
If it is a physical item, simply bring it back to the library and give it to the staff member at the Circulation Desk. We will take care of it from there.
If Swisher Library is closed, you may return ILL items through the outside book drop (located to the left of the entrance). If you return it over a campus closure, you may accrue fines because the item cannot be checked in or returned until operations resume. It is strongly encouraged to return ILL items to the Circulation Desk due to the higher replacement costs associated with ILL items.
ILL items cannot be kept past the end of the semester in which they are borrowed. Exceptions may be made on a case-by-case basis for graduate students, doctoral candidates, and faculty members working on research projects that extend past the traditional semester.