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FAQs: Find the Answers to the Most Commonly Asked Questions Here

Top FAQs

How do I access electronic resources on and off campus?

Using your JU ID and password, you can access electronic resources from any computer—on or off of campus. All libraries provide unrestricted access to e-resources from public library computers located on campus.  You will find links to e-resources throughout library search and discovery catalogs and systems. 

Can I search all the resources of the JU Library in one search?

OneSearch searches much of the content from JU's print and digital collections, including books, articles, images, manuscripts, data, sound recordings and much more but it does not search all of the content. For deeper searches use the individual databases.

I can’t find the answer to my question in these FAQ – where can I get more help?

Contact the library for library and research-related questions.

How do I access electronic resources on and off campus?

Using your JU ID and password, you can access electronic resources from any computer – on or off of campus. All libraries provide unrestricted access to e-resources from public library computers located on campus.  You will find links to e-resources throughout library search and discovery catalogs and systems. 

 

LIBRARY ACCESS AND BORROWING

 

How do I borrow and renew materials?

To borrow items from The JU Library, take them with your ID card to the circulation desk, and the staff will check them out to you. 

As long as no other library patron needs them, you can renew books. Use My Accounts to access your account.

For more information, please ask a librarian.  

 

What do I do if JU does not have the materials I need?

 
The JU Library can get it for you through Interlibrary Loan. ILL service provides JU students, faculty, and staff with several options for locating and requesting library materials from other institutions.  For more information, see Interlibrary Loan or email ill@ju.edu.

 

 

RESEARCH HELP

 

How can I get help with my assignment, research paper or dissertation?

JU Librarians are eager to assist you. Please contact a librarian for further information.

 

ELECTRONIC RESOURCES

  
Does JU have electronic books that I can download?

 
The JU Library has a  growing collection of electronic books, some of which can be downloaded. Check our catalog for  titles.

 

Where did that e-resource go?

We occasionally withdraw resources for a number of reasons. Some resources are no longer available. Others are no longer free and funding could not be found. Trial subscriptions sometimes expire before a library sponsor for the resource could be found. If you are having difficulty locating an article or ebook you previously used or would like us to reinstate a resource, please just let us know.

What if I'm informed an e-resource has reached the maximum number of users?

Some e-resources in the JU Library site allow only a limited number of simultaneous users, so you should try again later.  If this happens frequently, please just let us know.  

 

 

BEYOND BORROWING

Are there group study/meeting spaces in the libraries?

JU Library does have group study/meeting spaces available on a first come first serve basis. If you have any questions, please contact Circulation: 904-256-7277

How do I print or make copies in the libraries?

Patrons can usually print from all public computer workstations in the library. You must have money on your dolphin card for this service.